Frequently Asked Questions

Head to our Contact Us page for every way to reach us, or email support@tiaracle.com. You can also leave a voicemail at (276) 300-3776.

If you ordered with an account, you can track your order from your account page. If you cannot see any progress and it has been more than 14 business days since you ordered, email support@tiaracle.com and we will look into it for you.

Every piece is made to order and hand assembled. Most orders are delivered within 12 to 15 business days from the date of shipment.

In most cases tracking details are emailed to you within 1 to 2 business days. In rare cases it can take 8 to 10 business days. If it has been more than 14 business days and you still cannot track your order, email support@tiaracle.com.

For security, we do not take orders by phone or email. If you are having trouble ordering on our website, email support@tiaracle.com and we will help you sort it out.

Yes. Take your time and your cart will stay saved for you.

No. Every piece of art is made to order, so we do not hold stock.

A few simple guidelines help most of the time:

• Art above a sofa or bed usually looks best at about two thirds of the furniture width.
• Hang the centre of the artwork around 57 to 60 inches from the floor.
• For multi panel sets, leave 2 to 3 inches between panels.

Every product page lists the exact panel sizes, so you can measure your wall before you order.

Yes. Explore our Custom Prints and Custom Maps to create a piece that is unique to you.

The colors will be close, but because every monitor is calibrated differently, an exact match cannot be guaranteed.

If your order has not shipped yet, we can still update the address for you, though it may delay the shipment. Once an order reaches production, we can no longer change the address.

You can request to cancel your order within 24 hours of placing it. Once the order is processed, we are unable to cancel it.

Email support@tiaracle.com with photos of the item and the box it arrived in, and we will gladly ship a replacement at no additional cost. Minor transit marks such as small creases, indentations, or looseness can often be fixed in a few minutes (see the canvas dent tip further down).

Let us know by emailing support@tiaracle.com with photos of what you received, and we will process a replacement as soon as we are notified.

Any claim for a reprint, refund, or return must be submitted within 4 weeks of receiving your order or your expected delivery date. We are unable to provide support after this window.

We stand behind everything we print and accept returns within 30 days of purchase. Returned prints must be in new condition and packaged as they were shipped. There are no restocking fees (except in some rare cases), and return shipping is at the customer's expense.

Please note that framed prints and canvas gallery wraps are custom made to order, so we are not able to accept returns or exchanges on those. If your order arrives damaged or incorrect, email support@tiaracle.com with your order number and we will make it right. Unauthorized returns may not be accepted.

Free return shipping is available only for items that were not on sale or discount. Oversized prints with a height over 40 inches are not eligible for free return shipping.

Return labels can be issued for oversized prints shipped within the contiguous United States. A $100 fee applies for each oversized return label and is deducted from your refund once the return has been received.

Your refund is processed once your return has been received. Please note that unauthorized returns may not be accepted and are not guaranteed a refund.

We cover the cost when:

• There is a manufacturing issue with your product.
• The product arrives broken or damaged in the mail.
• You receive the wrong product.
• The order is lost in transit and the original shipping address was correct.
• The order is lost in transit and the actual shipping time exceeds our normal timeframe.

We are not able to cover the cost when:

• The product was printed correctly to our standards but you have changed your mind.
• You made a mistake while placing your order, including selecting the wrong size.
• The order is still within our stated production and shipping times.
• The shipping address you provided was incorrect and needs to be changed.
• Tracking shows the order was delivered but you have not received it.

Yes. Free shipping is included on orders shipped to the United States, United Kingdom, Canada, Australia, France, Germany, the Netherlands, Sweden, Denmark, and Norway. Orders to other countries have shipping calculated at checkout based on size and destination.

Yes, we ship worldwide. Shipping cost varies by size and location, and the exact charge is shown in your cart once you enter your shipping address at checkout.

We can only ship to physical addresses.

Most orders ship via USPS or FedEx. Depending on your location, we may use other couriers.

If it has been more than 7 days since your order shipped with no movement, or more than 5 days since the last tracking update, email support@tiaracle.com and we will assist you.

We are sorry for the trouble. We always recommend checking around your property and with neighbors first, in case the package was misplaced. If you still cannot find it, contact support@tiaracle.com.

A package is considered lost in transit when it does not arrive at your address within the maximum shipping timeframe. Please note that ship dates can vary and are subject to change.

Not at all. Our canvases are fabric, so dents can be corrected. Lay the piece face down on a towel or ironing board, and use a normal clothes iron on a low heat setting to gently press the dent out from the back. If that does not fix it and you are within 45 days of purchase, let us know at support@tiaracle.com.

Use a soft cloth rather than a towel, which can be too abrasive and may scratch the surface. We also recommend a plastic cleaner rather than a glass cleaner, as it best preserves the clear coat finish on the plexiglass.

We do not recommend it. Over time, the moisture found in these areas can seep into the print and cause warping or waving.

We accept PayPal and major credit cards, including Visa, MasterCard, and American Express.

All items are priced in United States dollars, and your order is charged in US dollars.

Protecting your data is our highest priority. We use SSL encryption to keep your information safe as it travels over the internet, and our systems meet the requirements of the Payment Card Industry Data Security Standard (PCI DSS). We only ask for the details needed to process your order, and we never sell your information to other businesses.

Artists are welcome to email a link to their portfolio to support@tiaracle.com, and our team will make sure it reaches our licensing department.