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Shipping Policy
Made to order, tracked end to end, and free to four countries.
Tiaracle holds no stock. Your canvas is printed, stretched and packed once the order is placed, which is why delivery takes days rather than hours and why 27,000 designs can exist at all.
This page is the whole of it: how long each stage takes, where your piece is made, what shipping costs, who carries it, and what happens if something is wrong when it arrives.
How long it takes
A single canvas
Printed and shipped from your own region
Printed, stretched over the solid wooden inner frame, checked and boxed. Nothing is made in advance, so this starts when you buy.
A domestic journey with UPS, USPS or FedEx. This is the short leg, and it is short because the piece was made in your country.
A multi panel set
Printed and shipped from overseas
Faster to build than a single canvas, because the sets are made on a line set up for them. Each panel is checked and packed separately.
The long leg, and the reason a set takes longer overall. We are working on bringing this production to the US and Europe.
The surprise in our own delivery records is that a multi panel set is quicker to make and slower to travel. The wait on a set is the journey, not the printing. Made to order is slower than a warehouse either way, and if you need something inside a week, buy from a store that holds stock.
Where your piece is made
Printed and shipped from your own region.
An order to the United States, Canada, the United Kingdom or Australia is made in that country. One piece, one box, the shortest route to the door.
Printed and shipped from overseas.
A set of three, four or five stretched panels built to hang as one arrangement is a different production job, made on a line set up for it. We are working on bringing this to the US and Europe.
What shipping costs
| Free Tracked Shipping | Free | The standard service in the United States, the United Kingdom, Canada and Australia. Tracked end to end. |
| Premium Tracked Shipping | Paid | The standard tracked service everywhere else. The price is shown at checkout before you pay, and it depends on the destination. |
| Express Tracked Shipping | Paid | An optional upgrade on the carrier leg. It does not shorten production or processing, so it moves the last stage only. |
Whatever you are charged is shown at checkout before payment. We ship worldwide; only the four countries above carry the service free.
Who carries it, and how you follow it
UPS, USPS and FedEx carry almost everything inside the United States. Outside it we also use DHL eCommerce and the destination's national carrier, such as Canada Post. The carrier is chosen by destination and by the size of the piece, and it is named in your tracking email.
Tracking is emailed within one to two business days of the handover. In rare cases it takes eight to ten business days to appear. If you have no tracking after fourteen business days, write to support@tiaracle.com with your order number.
Returns, in short
Thirty days from delivery, and return postage is free in the United States, the United Kingdom, Canada and Australia on full price pieces under 40 inches tall.
Replaced free. Send a photograph with your order number and you do not post anything back.
Returnable inside thirty days, in new condition, with a 50% restocking fee.
Not returnable, because the piece is printed from your own image or text.
Common questions
Eight to fifteen days for a single canvas, which is printed and shipped in the own region. Ten to twenty one days for a multi panel set, which is made overseas and spends longer in transit. Everything is printed after the order is placed, so the clock starts when you buy rather than when the parcel is picked.
Yes in the United States, the United Kingdom, Canada and Australia, on the standard tracked service. We ship worldwide and everywhere else is charged at checkout before you pay. An express upgrade is offered as a paid option and shortens the carrier leg only.
A single canvas is printed in your own region. Orders to the United States, Canada, the United Kingdom and Australia are each made in that country. Multi panel sets of three, four or five pieces are printed and shipped from overseas, because a set built to hang as one arrangement is made on a production line set up for it.
UPS carries most orders inside the United States, followed by USPS and FedEx. Outside it we also use DHL eCommerce and the destination's national carrier, such as Canada Post. The carrier is chosen by destination and by the size of the piece, and it is named in the tracking email sent one to two business days after handover.
Express Tracked Shipping is offered as a paid upgrade at checkout where it is available. It shortens the carrier leg only and does not speed up production, so on a single canvas it moves the smaller half of the window. Nothing is held in stock, so no order can skip the printing stage.
The rest of the detail
Something wrong with an order
A person reads it. If your order passes the window above, write rather than wait.
