Shipping and Returns

Our items are made to order and hand-assembled, once your product is ready, we will send you the tracking number right away and keep you posted on the package shipment progress.

Normally, all canvas prints ship from our production facility within 5 - 7 business days of your order.

All single panel artworks gets delivered within 3-5 business days from the day of shipment.
All multi panel artwork can take upto 3 weeks for delivery from the day of shipment.

Mostly orders are shipped via UPS, USPS or FedEx. In some cases we use other courier companies depending on the location of customer.

Free shipping only applies to orders shipped to USA, CA, AUS.

We proudly manufacture and ship all our single panel canvas prints from our facility here in USA.
All multi panel artworks are shipped from our facility in China and we are working on setting up new facility in US/EU region for quicker/expedited shipping process!

In most cases tracking details will be emailed to you within 1-2 business days. In rare cases, you will receive tracking details in 8-10 business days of order placed. If you are unable to track your order status and it has been more than 14 business days since you have ordered, please reach out to us at support@tiaracle.com

Return Policy:

Our return policy is very simple:

We stand by everything we print and will accept returns within 30 days of purchasing your artwork. There are NO restocking fees but return shipping costs are at the customer's expense. Returned prints must be in new condition and packaged as they were shipped. Please email us at support@tiaracle.com with the order # to receive detailed instructions.

Points to be noted:

Tiaracle does not reimburse the outgoing or return shipping charges.
Free return shipping is only eligible for products not on sale/discount.
Product height exceeding 40" inches in length are not eligible for free return.
Your refund will be processed once your return has been received. Please note unauthorized returns may not be accepted and do not guarantee a refund.
No refund will be issued for damaged items, instead you can avail free replacement.

Undelivered Packages Policy:

When a package is returned back to us, we will send you a notification to verify the shipping address before having it re-shipped to your location.

If a package is returned to us for any of the reasons below, you would be responsible for covering the re-shipping costs:

An incorrect or incomplete shipping address was provided when placing the order
Unclaimed package (the shipping address is correct)
If you wish to change the address and send the package to a different address from the original address provided when ordering.
Normal re shipping charges will be 20% of the product cost. This is because provide free shipping on all orders for the first time.
If you don't want your returned package to be reshipped, a 20% amount will be deducted from your payment to cover up the shipping, production and other costs.

Please note that if the order is submitted with an incorrect or an incomplete address and it gets lost in transit instead of being returned, we are not able to issue a refund or replacement at any cost.

If tracking shows delivery at customers location, we will not be able to send replacement or issue any refund.