Contact
Contact Us
Five answers before you write, and a person at the other end if you still need one.
Most questions here already have an answer
Five things account for nearly every message we get, and all five are answered in one click below. Start there and you will usually have what you need in ten seconds instead of two days.
If none of them fit, the form and the address below reach a person who can look your order up. Include the order number and you will get a real answer the first time rather than a request for more detail.
Before you write
Answer it yourself, in ten seconds
Every one of these is written out in full elsewhere on the site. None of them needs us.
If you still need us
Three ways through
The form
On this pageThe same inbox, without opening your mail client. Use it if you would rather not share your address book with us.Voicemail
(276) 300-3776Leave a message and we call or write back. Nobody picks up live: we are a small team and we would rather answer properly than answer fast.So it is answered first time
What to put in the message
The difference between an answer and a request for more detail is usually one of these four things.
- 1Your order numberIt starts with TC and it is in your confirmation email. Without it we are searching by name, and names are not unique.
- 2A photograph, if something is wrongThe artwork and the box it came in. A photograph turns a damage claim into a replacement without a second exchange.
- 3Which piece, if you ordered more than oneA multi panel set travels as more than one parcel, so say which panel.
- 4What you would like to happenA replacement, a refund, a different size, an address change. Telling us the outcome you want skips a round trip.
The form
Send a message
Goes to the same inbox as the email address above. Add your order number in the message if you have one.
Straight answers
What we cannot do over email
Take a card number
Not by email, not by phone. Orders go through the website so the details stay encrypted and we never handle them.
Change an order that is already in production
Address, size and layout can be changed inside about 24 hours of ordering. After that the piece is printed and the label is on the box.
Rush a piece that is already being made
Express shipping shortens the carrier leg only. Nothing shortens printing, because nothing is made in advance.
Common questions
Questions People Ask Before They Write
How Long Does Tiaracle Take To Reply?
Typically two business days. Measured across our own helpdesk over ninety days the median first reply is about thirty four hours, and a busy week runs longer than that. Including your order number is the single thing that speeds a reply up, because it removes the exchange where we ask for it.
Can I Speak To Someone On The Phone?
You can leave a voicemail on (276) 300-3776 and we will call or write back. Nobody answers live. We are a small team and a written reply with your order in front of us is more useful than a call where we cannot see it.
What Is The Fastest Way To Get An Answer?
Check the five answers at the top of this page first, because they cover almost every message we receive. If you still need us, email support@tiaracle.com with your order number and a photograph if something is wrong.
Can I Change Or Cancel My Order?
Yes, within about 24 hours of placing it, while the piece has not entered production. Email support@tiaracle.com straight away with your order number and what you would like changed. Once printing starts the address and the artwork are both fixed.
Do You Have A Phone Number I Can Call For Sales?
No. Orders are placed on the website so card details stay encrypted end to end and we never handle them. If the site is giving you trouble, write to support@tiaracle.com and we will work out what is going wrong.