Contact

Contact Us

Five answers before you write, and a person at the other end if you still need one.

Most questions here already have an answer

Five things account for nearly every message we get, and all five are answered in one click below. Start there and you will usually have what you need in ten seconds instead of two days.

If none of them fit, the form and the address below reach a person who can look your order up. Include the order number and you will get a real answer the first time rather than a request for more detail.

3Ways to reach us

2Business days, typical reply

47Questions already answered

Before you write

Answer it yourself, in ten seconds

Every one of these is written out in full elsewhere on the site. None of them needs us.

Where is my order?Tracking is emailed one to two business days after handover. The link in that email is live the whole way.Tracking, and what to do if it stalls When will it arrive?Eight to fifteen days for a single canvas, ten to twenty one for a multi panel set, counted from the day you order.The two delivery windows, stage by stage It arrived damagedSend a photograph with your order number and we ship a replacement free. You do not post anything back.What we replace, and what it costs I want to return itThirty days from delivery. No fee when the fault is ours, 50% on a change of mind.Every return fee in one table Which size fits my wall?About two thirds the width of the furniture below it, centre hung 57 to 60 inches from the floor.Sizing, layouts and the size chart

If you still need us

Three ways through

support@tiaracle.comThe best route by a distance. It reaches the same place as the form, it gives you a written record, and you can attach a photograph, which settles most damage and wrong-item questions in one exchange.

The form

On this pageThe same inbox, without opening your mail client. Use it if you would rather not share your address book with us.

Voicemail

(276) 300-3776Leave a message and we call or write back. Nobody picks up live: we are a small team and we would rather answer properly than answer fast.

So it is answered first time

What to put in the message

The difference between an answer and a request for more detail is usually one of these four things.

1Your order numberIt starts with TC and it is in your confirmation email. Without it we are searching by name, and names are not unique.
2A photograph, if something is wrongThe artwork and the box it came in. A photograph turns a damage claim into a replacement without a second exchange.
3Which piece, if you ordered more than oneA multi panel set travels as more than one parcel, so say which panel.
4What you would like to happenA replacement, a refund, a different size, an address change. Telling us the outcome you want skips a round trip.

The form

Send a message

Goes to the same inbox as the email address above. Add your order number in the message if you have one.

Straight answers

What we cannot do over email

Take a card number

Not by email, not by phone. Orders go through the website so the details stay encrypted and we never handle them.

Change an order that is already in production

Address, size and layout can be changed inside about 24 hours of ordering. After that the piece is printed and the label is on the box.

Rush a piece that is already being made

Express shipping shortens the carrier leg only. Nothing shortens printing, because nothing is made in advance.

Common questions

Questions People Ask Before They Write

How Long Does Tiaracle Take To Reply?

Typically two business days. Measured across our own helpdesk over ninety days the median first reply is about thirty four hours, and a busy week runs longer than that. Including your order number is the single thing that speeds a reply up, because it removes the exchange where we ask for it.

Can I Speak To Someone On The Phone?

You can leave a voicemail on (276) 300-3776 and we will call or write back. Nobody answers live. We are a small team and a written reply with your order in front of us is more useful than a call where we cannot see it.

What Is The Fastest Way To Get An Answer?

Check the five answers at the top of this page first, because they cover almost every message we receive. If you still need us, email support@tiaracle.com with your order number and a photograph if something is wrong.

Can I Change Or Cancel My Order?

Yes, within about 24 hours of placing it, while the piece has not entered production. Email support@tiaracle.com straight away with your order number and what you would like changed. Once printing starts the address and the artwork are both fixed.

Do You Have A Phone Number I Can Call For Sales?

No. Orders are placed on the website so card details stay encrypted end to end and we never handle them. If the site is giving you trouble, write to support@tiaracle.com and we will work out what is going wrong.

Everything else

The Pages That Answer The Rest

FAQsForty seven answers on delivery, sizing, framing and care Shipping PolicyDelivery windows, where each piece is made, costs and carriers Refunds and ReturnsThe window, every fee in one table, and undelivered parcels