Mostly orders are shipped via UPS, USPS or FedEx. In some cases we use other courier companies depending on the location of customer.
Free shipping only applies to orders shipped to USA, CA, AUS.
In most cases tracking details will be emailed to you within 1-2 business days. In rare cases, you will receive tracking details in 8-10 business days of order placed. If you are unable to track your order status and it has been more than 14 business days since you have ordered, please reach out to us at support@tiaracle.com
Our return policy is very simple:
We stand by everything we print and will accept returns within 30 days of purchasing your artwork. There are NO restocking fees but return shipping costs are at the customer's expense. Returned prints must be in new condition and packaged as they were shipped. Please email us at support@tiaracle.com with the order # to receive detailed instructions.
Points to be noted:
Undelivered Packages Policy:
When a package is returned back to us, we will send you a notification to verify the shipping address before having it re-shipped to your location.
If a package is returned to us for any of the reasons below, you would be responsible for covering the re-shipping costs:
Please note that if the order is submitted with an incorrect or an incomplete address and it gets lost in transit instead of being returned, we are not able to issue a refund or replacement at any cost.
If tracking shows delivery at customers location, we will not be able to send replacement or issue any refund.